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Helios
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=== The world understands you, but does not hear you === When was the last time you had a conversation on a robotic customer service call and all you wanted was to be heard? Why can the software understand your commands but not hear your frustration? Research shows that 40% of the information in a message is in the tone of the voice, so our words and their tone go together like peanut butter and jelly. Alexa, Siri, Google Assistant, and other tools have made great strides towards bringing voice technology into everyone’s hands. [[File:F19a151628bc03d5cca3d6a0d0b5a5883ac0e055.png]] Technology has also made much progress in teaching computers the meaning of our words through the exploding field of Natural Language Processing (NLP). [[File:24fe3adbe31c75435b8ce57e63a425a49d26a67.png]] With all of this existing technology, we are still missing the 40% of the message that is embedded in the tone of our voice. In essence, existing technologies are tone-deaf. Our vision at Helios is to make this crucial component of human verbal communication universally available by systematically translating the tone of the voice into valuable pieces of information that increase the emotional intelligence of our future voice platforms.
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