Nuance Communications, Inc., a subsidiary of Microsoft Corporation as of March 4, 2022, is a pioneer in cognitive and conversational artificial intelligence (AI) innovations. These innovations infuse intelligence into daily work and life, amplifying human intelligence to boost productivity and enhance security.
The company offers an array of solutions under three primary segments: Healthcare, Enterprise, and Other. The Healthcare segment focuses on improving clinical documentation through solutions that comprehend and analyze clinical speech and language. It provides products like Dragon Medical One, a cloud-based speech solution, and Nuance Dragon Ambient eXperience, a voice-enabled solution. These tools streamline the patient record capture process and augment clinical documentation, thereby enhancing quality measures for reimbursement.
The Enterprise segment employs speech, natural language understanding, and AI to automate customer solutions across various channels, including voice, mobile, web, and messaging. This segment delivers intelligent engagement solutions and utilizes Conversational AI, Engagement AI, and Security AI to better interact with customers.
The Other segment delivers voicemail transcription services.
Serving a diverse range of industries, from healthcare and financial services to telecommunications, government, and retail, Nuance markets and sells its innovative solutions directly and through an extensive network of resellers. These resellers encompass system integrators, independent software vendors, value-added resellers, distributors, hardware vendors, telecommunications carriers, and e-commerce websites globally.
Originally incorporated as ScanSoft, Inc. in 1992, the company changed its name to Nuance Communications, Inc. in October 2005. With its headquarters in Burlington, Massachusetts, Nuance continues to be at the forefront of AI-based solutions, enabling organizations worldwide to work more efficiently and securely.