Summary
Teladoc Health, Inc. provides virtual healthcare services in the United States and internationally. The company offers a portfolio of services and solutions covering non-urgent, episodic, chronic, and complicated medical conditions, including diabetes, hypertension, chronic kidney disease, cancer, congestive heart failure, and mental health conditions. It offers a range of programs and services, including primary and specialty care telehealth solutions, chronic condition management, expert medical services, mental health solutions, and platform and program services. The company serves employers, health plans, hospitals and health systems, and insurance and financial services companies, as well as individual members. It offers its products and services under the Teladoc, Livongo, and BetterHelp brands. The company was formerly known as Teladoc, Inc. and changed its name to Teladoc Health, Inc. in August 2018. The company was incorporated in 2002 and is headquartered in Purchase, New York.
History of the company
Teladoc health was first established in 2002 in Dallas, Texas and became a nationally recognised company in 2005. It allowed patients to consult with licensed doctors online at any time, solving the, whilst also offering corporations a service of paying a monthly fee in order for their employees to access the service. By 2013 Teladoc had raised $100M in funding, going public in 2015. After that Teladoc kept expanding, acquiring Best Doctors (a consultation firm that provides second opinions and medical award listings) in 2017. It expanded rapidly in years 2017-2021, providing near real-time surveillance data during the COVID-19 pandemic and later that year launching a diabetes management service through Dexcom. In 2022, it also became the telehealth portal for Mayo Clinic Health System in Winconsin. Now Teladoc has over 5000 employees, 56 million members and over 12000 corporate clients.
Operations
What is the mission of the company?
Teladoc Health's motto is "Empowering all people everywhere". The vision of the company is that anyone, anywhere in the world should have access to the best possible healthcare, in a way that suits one individually, using smart data and continuously improving their technologies. Currently the main focuses of the company include primary care, chronic condition care and mental health care.
What are the main offerings of the company?
Teladoc health operates in the virtual healthcare segment, with offerings ranging from telemedicine to virtual mental health care, for individuals as well as for organizations
For individuals
The company offers various membership plans, some covered by insurance and some costs being an add-on.
| Plan | Target Clientelle | Features |
|---|---|---|
| General medical | General public,
both adults and children |
care 24/7 for non-emergency conditions like cold & flu, sinus infections, allergies and more |
| Primary 360 | Individuals taking their healthcare especially seriously and seeking a personalised approach | Primary care provider and care team coordinate routine care and wellness screenings, tailored approach to healthcare |
| Mental Health | People struggling with- or wishing to improve their
mental health |
Choosing a therapist, psychologist or psychiatrist tailored to one's needs and scheduling virtual sessions up to 7 days per week |
| Specialist & expert
opinion |
Niche diagnoses, second opinions and surgery advise | Detailed report from a medical specialist in the appropriate field |
| Wellness Care | General public wishing to improve their health | Nutrition advice, sexual health, tobacco cessation, joint care |